Mon, 09 Mar 2026 21:40:20 +0000

Front of House Associate

Department: Operations

Employment Type: Permanent - Full Time

Location: London

Reporting To: Christopher Wood

Description

Overview of the role

We are looking for a friendly, organised, and professional Front of House Associate to join our team. In this key role, you’ll be the first point of contact for visitors, clients, and employees, helping to create a positive and welcoming experience for everyone who walks through our doors.

As the heart of our reception area, you’ll ensure the smooth day-to-day running of front-of-house services, balancing a variety of tasks while maintaining a calm, professional presence. If you enjoy meeting people, staying organised, and keeping things running efficiently, this could be the perfect opportunity for you.

Key Responsibilities

· Greet and welcome guests professionally, providing excellent first impressions.

· Manage visitor registration, sign-in procedures, and direct guests to appropriate areas.

· Handle incoming calls, emails, and general enquiries promptly and courteously.

· Maintain tidy, well-presented reception, lobby and meeting room areas at all times.

· Manage incoming and outgoing mail, packages, and deliveries.

· Assist with scheduling meetings, booking meeting rooms, and coordinating resources.

· Support office operations such as ordering supplies.

· Oversee shopping orders for both the London/Amersham offices and maintain stock levels.

· Prepare documents, correspondence, and reports as required.

· Ensure front-of-house systems (phones, booking tools, access control) are functioning correctly.

· Liaise with internal teams such as workplace, IT, and security when issues arise.

· Follow health & safety procedures, including visitor checks and emergency protocols.

· Support events, tours, and onboarding days as needed.

Skills, Knowledge and Expertise

Essential

· Strong communication and interpersonal skills.

· Excellent organisational abilities and attention to detail.

· Proficiency with standard office software (e.g., Outlook, Teams, Word, Excel).

· Professional appearance and positive customer-focused attitude.

· Ability to multitask and manage competing priorities.

· Experience in reception, hospitality, customer service, or a similar front-facing role.

· First Aid & Fire Warden Trained

· Knowledge of office management tools (booking systems, phone consoles, access control systems).

· Ability to remain calm and efficient under pressure.

· An eagerness to learn new skills within workplace/facilities.

Key Competencies
· Customer Service Excellence

· Problem-Solving

· Team Collaboration

· Time Management

· Reliability & Professionalism

Based at the reception desk with regular interaction with visitors and staff.

Occasional support for events or activities outside standard hours (if required).